Term and Conditions

Welcome to Blue Buffalos Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium pet products. By accessing our site and making purchases, you agree to comply with these terms. We’re committed to providing exceptional service while ensuring the health and safety of your beloved pets.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except in certain Asian countries and remote regions as specified. By using our site, you confirm you’re at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on petfoodtrend.com, including text, graphics, logos, and product designs, is the property of Blue Buffalos Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium pet products including:

• Specialty pet beds (bolster, covered, elevated)
• High-quality feeding solutions (bowls, automatic feeders, fountains)
• Pet food accessories (containers, scoops, can covers)
• Health-conscious options (chicken-free products)

While we strive for accuracy, slight variations may occur. Product colors may differ slightly from website images due to monitor settings.

2.2 Product Safety

All products meet safety standards for pet use. However, we recommend supervising pets with new items, especially automatic feeders and elevated bowls, to ensure proper use.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• You’ll receive shipping confirmation with tracking information

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing and Currency

All prices are in USD. While we aim for accuracy, rare pricing errors may occur. If we discover an error in your order’s price, we’ll contact you before processing.

4. Shipping Policy

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Times

Delivery estimates begin when your order ships. International shipments may experience customs delays beyond our control. You’re responsible for any customs fees or import taxes.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original packaging. Some items are non-returnable for hygiene reasons:

• Automatic Feeders & Treat Dispensers
• Bowls & Dishes (unless defective)
• Dry Food products
• Can Covers & Bag Clips

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number, product details, and reason
3. Wait for return authorization (2 business days)
4. Ship to: Blue Buffalos Shop Returns, 1835 Pointer Lane, Fayetteville, US 72701

Customers are responsible for return shipping costs unless the return results from our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, complete information when creating accounts and placing orders. Incorrect shipping information may result in delayed or lost shipments.

6.2 Product Use

You’re responsible for:

• Properly using products as intended
• Supervising pets with new items
• Following any product instructions or warnings

7. Limitations of Liability

Blue Buffalos Shop isn’t liable for:

• Indirect, incidental, or consequential damages
• Shipping delays beyond our control
• Product misuse or modification
• Typographical errors on our website

Our total liability for any claim related to your order won’t exceed the order’s purchase price.

8. Privacy and Data Protection

We protect your personal information according to our Privacy Policy. By using our site, you consent to our data practices.

9. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when revisions were made. Continued use after changes constitutes acceptance.

10. Contact Information

For questions about these Terms:

Blue Buffalos Shop
1835 Pointer Lane
Fayetteville, US 72701
Email: [email protected]