Privacy Policy

At Blue Buffalos Shop (“we”, “us”, or “our”), we understand that premium pet care extends to protecting your personal information with the same dedication we apply to selecting our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petfoodtrend.com.

1. Information We Collect

We collect information to provide better services to all our customers:

• Personal Information: When you make a purchase, create an account, or contact customer service, we collect information such as your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about products you purchase, payment method, and delivery information.
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and pages visited.
• Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for premium pet products
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: We share information with trusted third parties who assist with payment processing (PayPal, credit card processors), shipping, website hosting, and analytics.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale, customer information may be transferred.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All transactions are encrypted using 256-bit SSL technology
• PCI-DSS compliant payment processing
• Regular security audits and monitoring
• Limited access to personal information within our organization

While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing activities

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and improve performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.